Privacy Policy

Effective Date: 1 July 2025
Website: https://katelewistherapy.co.uk/

1. Introduction

Kate Lewis Therapy (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us directly.

2. Who We Are

Kate Lewis Therapy provides counselling and psychotherapy services based in the United Kingdom.
Contact:
Email: info@katelewistherapy.co.uk

3. What Personal Data We Collect

We may collect and process the following data:

Personal Identifiers: Name, email address, phone number, and postal address.
Health Information: Sensitive information you voluntarily share in contact forms or during sessions.
Technical Data: IP address, browser type/version, time zone setting, and browsing behaviour.
Usage Data: Information on how you use our website.

4. How We Collect Your Data

We collect data through:

Direct contact via email, phone, or website forms
Website analytics tools (e.g., cookies and tracking scripts)
During therapy sessions or consultations (with consent)

5. Legal Basis for Processing

We process your data under the following legal grounds:

Consent – when you submit your data through our website
Contractual necessity – to provide therapy services
Legal obligation – to meet regulatory requirements
Legitimate interests – to operate and improve our services

6. How We Use Your Data

We may use your data to:

Respond to your enquiries
Provide therapy services
Maintain administrative records
Improve our website and services
Comply with legal and regulatory obligations

7. How We Store Your Data

Your data is securely stored on encrypted systems in the UK or EEA. Sensitive personal data is handled in accordance with ethical guidelines for therapy professionals.

We retain personal data only as long as necessary. Therapy notes are retained in accordance with professional standards (usually 7 years after the end of therapy).

8. Sharing Your Data

We do not sell your data. We only share data with:

Professional advisors (e.g. accountants or legal professionals)
Regulatory bodies (if legally required)
Technology providers (e.g., website hosting or email service) under data processing agreements

9. Cookies and Analytics

Our website uses cookies to improve user experience and understand website traffic. You can adjust cookie settings in your browser.

For detailed information, please see our [Cookie Policy].

10. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the ICO

To exercise your rights, contact us using the details above.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please check their policies before submitting personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.